Can You Give Me a Price Over the Phone?

When you’re comparing any products or services, you want to know the cost. It’s no different for carpet cleaning. That’s why, as professional carpet cleaners, we’re often asked to provide a price over the phone.

Unfortunately, it’s not that simple. Without a real inspection of the job at hand, over the phone pricing for carpet cleaning generally means a slapdash service with sub-par results. Read on as we explore why a free consultation is key when it comes to professional carpet cleaning.


Not all carpets are the same

You wouldn’t let a doctor prescribe medication without assessing your illness. It’s a similar story with carpets. Each carpet is different, whether it’s the material, the environment or a specific stain.

On inspection, professionals can determine the best course of action for your carpet, such as the pre-treatment, cleaning method and aftercare. They might find that you don’t need such a big clean at all. Rather than forking out for a comprehensive clean, a smaller spot-treatment could suffice.

Fair pricing

The size of your carpet plays a big part in the cost of the job. Without seeing it for themselves, it’s impossible for companies to provide an accurate price for carpet cleaning. If the job is bigger than expected on arrival, they’re unlikely to complete it for the same price. For you, that means an unfair, unexpected price hike.

The same can be true for furniture, with some companies expecting all items to be cleared out of the room. Forget to do so and you could be in for an extra charge if your price was agreed over the phone. This is eliminated with a free consultation, as everything can be accounted for and explained clearly.

Meet the team

Speaking to someone over the phone doesn’t compare to meeting them in person. When you get a thorough inspection, you can meet the people who will be cleaning your carpet. After all, you’ll be letting them into your home, so you want them to be polite and well-mannered.

Meeting in person also allows the cleaning company to provide full insurance and guarantees within a detailed written quote. You can find out more about our friendly, talented team on our meet the team page here >>

Clean and Dry

At Clean and Dry, we know the value of a thorough inspection for your carpets. Our team uses a variety of high-quality cleaning products and methods, and it’s important to determine which is right for your property. We also have a No Quibble Money Back Guarantee if you’re not 100% satisfied with the results and customer service, so you have complete peace of mind when we’re cleaning your carpets.


Written by Allan Simmons

We're a local family run business owned by Allan Simmons Jnr with 30 years experience. If you're looking for clean, brighter and fresh smelling furnishings we guarantee your satisfaction or your money back. Connect with Allan on Linkedin >>

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